Jeweller terms

These terms are between you, the jeweller or workshop named when you join, and Eliyahu Moshe Leinkram, ABN 98 293 572 810, of Sydney, New South Wales, Australia (“Ayin”).

You are an independent contractor: not Ayin’s employee, partner, agent or joint venturer, and you cannot bind Ayin. You decide how you work, and you are responsible for your own tax, staff, premises and permits.

For each order you give Ayin an invoice from your business: a tax invoice if you are registered for GST. Your invoice must carry your ABN: without one, Ayin is required to withhold 47% of the payment.

Ayin offers you orders. Each offer shows a fixed payout, the piece and the promise it carries, before you accept. You accept or decline each one within 24 hours, and declining costs you nothing; the order is then offered to the next jeweller. Accepting is a contract to make that piece, for that payout.

Ayin sets your payout from its published cost model: the metal at the day’s market price, with an allowance for casting loss; the stones at cost; your making time at an Australian jeweller’s hourly rate, which covers your wages and overheads; and your profit on top. You never price a piece: you accept or decline each offer.

If you are registered for GST, Ayin pays your payout plus GST, against your own tax invoice to Ayin for the order. If you are not registered, there is no GST on your payout. Ayin checks your ABN and GST status when you join.

Ayin sets the customer’s price, one price per piece whoever makes it, including GST.

You are free to sell elsewhere, including in your own shop. Messages with a customer go through Ayin.

You promise that the metal and stones are as described on the order (the metal’s fineness, natural or lab-grown, and any certificate), and that the piece matches its design within the tolerances below.

You follow Australian consumer and product safety law, and the trade’s hallmarking practice, including limits on nickel release for metal worn against the skin.

You mark each stage on the order as it happens, keep to the making time you state, and tell Ayin at once if a piece will be late.

Every material you use must be lawfully sourced. It is the only thing Ayin rules out, and it is your responsibility: Ayin checks no paperwork.

You don’t make anything that copies a protected design, a brand’s name, mark or logo, or a character or artwork that belongs to someone else. If an offer looks like one, decline it with “Looks like a copy of a protected design or mark”. A good-faith flag never counts against you: Ayin looks at it before anyone makes the piece, and offers the customer an original version or a refund.

For a stone the customer approves, you find the stone after you accept, and show it to the customer before anything is made: its lab report when it has one, photos and a short video.

When a customer approves the stone, you hold every stone you show them until they approve one: the first, and each of the two free swaps.

If the customer cancels after the two free swaps, they are refunded less the stone-search fee of A$150, GST included, and all of it is yours. Ayin takes back the rest of what it paid you for that order.

Ayin promises every customer: "If anything’s wrong, we’ll make it right." That promise rests on your work, so each part of it is passed to you, at your cost, for the pieces you make. These terms set the two side by side.

If a customer reports within 14 days of delivery that your piece is damaged or does not match its design (the metal, the stones, the size and the weight on the order, within 0.5 mm, 5% in weight and the ring size ordered), you refund Ayin what it paid you for that piece, or remake it correctly at your cost, as Ayin chooses.

If anything fails because of how it was made, within 12 months of delivery, you repair or remake it at your cost, or repay your payout for it if it can't be fixed. Normal wear, accidents and work by someone else are not faults.

You indemnify Ayin for every remedy, cost and claim that comes from your workmanship or materials, including the Australian Consumer Law's remedies and injury claims (for example nickel, or a sharp claw). The metal and stones are as described: that is your warranty, and a misdescribed metal or stone is yours in full.

You pack every piece that travels to Australia Post's packaging guide. If Australia Post refuses an Extra Cover claim because a piece wasn't packed to its guide, the loss is yours.

Every order offered to you names the promise it carries and your payout, struck from the piece by the same rule the customer was shown. There is no piece whose terms you learn afterwards.

These are not your fault, and Ayin pays for them:

• the change-of-mind remake: Ayin pays you a set labour rate to remake the piece into its new design, and a higher set rate, with any gold the new size needs, to remake a ring that can’t be resized at its new size;
• a piece lost in transit when it was packed to Australia Post’s guide (covered by Extra Cover, to A$5,000; a piece over A$5,000 never travels);
• Ayin’s own mistakes, such as a wrong price or description Ayin wrote.

A change-of-mind remake uses the same stones and no more metal than the original, less a small allowance for casting loss; small top-ups of metal are allowed for resizing. You replace any tiny accent stones lost in the remake.

The customer's one change-of-mind remake includes a new size. A ring that can't be resized (a full eternity band, a pattern all round, a tension setting, titanium, tungsten, ceramic) is made again at the new size, and Ayin pays the higher set labour rate for a remake to size, and for any gold the new size needs.

A remake for a fault, or for a piece not as designed, is at your cost, as above.

You pack every piece that travels to Australia Post’s packaging guide and send it by Express Post with Extra Cover and signature on delivery, on the label Ayin arranges, recording the tracking number before you mark it shipped.

A piece over A$5,000 does not travel: the customer, or someone they name, collects it from your workshop, and you check their photo ID against the order before handing it over. For such a piece, “delivery” in these terms means the day it is collected.

No insurance is required, for liability or for shipping, and it is never a condition of being listed.

Ayin pays you half of your payout when you accept an order, and the whole second half 14 days after the piece is delivered, once the customer’s window to report it damaged or not as designed has closed. Each is paid within 10 business days of falling due, by a transfer Ayin arranges through its payment provider; your bank details are held by that provider, never by Ayin.

Each payment shows any amount set off against it (below).

You indemnify Ayin against claims, refunds, remakes, costs (including reasonable legal costs) and losses that come from your work, including:

• workmanship and materials;
• a stone or metal that is not as described;
• a metal that is not safe to wear, such as one that releases nickel;
• a piece damaged because it was not packed to Australia Post’s guide;
• your breach of these terms or of the law.

In this order, strongest first:

1. The whole second half of your payout is held until 14 days after delivery, when the customer’s window to report the piece not as designed closes; what you owe on that piece comes from it first.
2. Set-off: any amount you owe is deducted from your future payouts, by reversing a transfer or by holding or reducing your next transfer. Ayin tells you in writing what it has set off, and why.
3. Debt: anything still owed is a debt you must repay within 14 days of Ayin asking for it in writing, recoverable under these terms. Until it is settled, you are offered no new orders.

• The indemnity and set-off never cover Ayin’s own mistakes, such as a wrong price or description Ayin wrote, or anything to the extent Ayin caused it.
• Ayin acts reasonably, and shows you the evidence (the photos, the customer’s report and the order record) before it claims anything from you.
• You may inspect a returned piece before Ayin claims for it.

A customer’s design, and their words and pictures, are used only to make their order. You never sell, copy or reuse them.

Ayin shows a piece only with its customer’s permission. You may show a piece you made, for example on Instagram, only once that permission has been given through Ayin.

A customer’s name, address and phone are for making and sending their piece, and nothing else. Keep them safe, and only for as long as the order and the law need.

What you tell Ayin when you join (your making time, your workshop, your materials) must be true, and kept up to date. Your website and Instagram are linked from your page only with your permission.

Every Ayin jeweller is vetted. Ayin may pause or remove a listing that falls short of these terms.

Either side may end these terms by writing to the other. Orders you have already accepted are finished, or refunded at your cost if you cannot finish them.

Your promise to Ayin for the pieces you made, your liability, recovery and set-off, and the clauses on customers’ designs and details survive the end of these terms.

To the extent the law allows, Ayin’s liability to you is limited to the payments due for the orders concerned, and neither side is liable for indirect loss or for delays beyond its reasonable control.

These terms are governed by the law of New South Wales, Australia, and its courts can hear any dispute.

This is version 2026-10-23. You accept these terms when you join, with a recorded tick of the date, your name and this version. When they change, you are asked to accept again, and no new orders are offered until you do; orders already accepted stay under the version they were accepted under.